Insight Into Salesforce Community Cloud
What is Salesforce Community Cloud?
Salesforce is one of the most prominent CRM (Customer Relationship Management) tool across the globe. In order to expand the business and enhance the customer experience, Salesforce came up with new products and services in furnishing Salesforce CRM solutions. Salesforce Community Cloud is one of the added component along with Sales, Marketing and Service Cloud. Salesforce Community Cloud is an immense way to share information and interact with the customers in a more refine manner.
Initially, Salesforce was only aimed at guiding the sales team to monitor the sales team and building better relations with the customers. Then, the interaction grew between the customers and the business enterprises. All the process was manually done and executed. The issues were dealt with by Salesforce customer and portals of the partners. The tool came to be known as Salesforce Community Cloud, which permit the developers to create community for users that would allow to connect specific objects in Salesforce. Salesforce Community Cloud is available in Enterprise, Professional, Unlimited and Developer editions in Salesforce.
Tools in Salesforce Community Cloud
Community Cloud has variety of new features namely customized groups, improved error handling, enhanced page loading, size limit for files, keyword lists, unified selection , lightning file preview, enhanced page manage and improved navigation.
Community members can add groups which would list the items. The interface has become more responsive for a mobile device and displays the layout as Feed, Details, Cases and Related tabs. The text formatting tools can also be used by the customers and media files can also be combined in the post.
Customers are freebie to affix five files in a single post, update the file effortlessly and can preview any file by using lightning file preview player. The navigation has been made easier by the presence of tabs like leads, opportunities and groups. The members of the community can view the list of the topics within a single stretch.
Virtual communities have been enhancing the customers experience and the vendors also. The community is beneficial for its members by identifying their requirements, in gathering of the information, purchase, analyzing the substitutes and evaluating the after purchase effects. Community cloud in salesforce empowers the users with more competence and facilitating for the development of the specific business enterprise. Thus, improving the element, productivity and accelerating the communications.
Communities are rapidly becoming a standard to enhance the B2B experience. This also accelerates the sales, rapid conversion of leads, supporting the customers and delivering world class services to the customers. Introduction of Salesforce Community Cloud has made Salesforce applications more robust and dynamic.
HyTechPro, as a Partner
HyTechPro is a global IT service provider unleashing the full potential of businesses, revamping their process and assisting them to administer products, customers, employees and partners. Our Salesforce Customer Satisfaction (CSAT) of 9.64/10 is a testimony to the success we have delivered to our customers.
From Salesforce CRM Consultation to Data Management and Migration to implementation, we hold in-depth expertise. With more than a decade of experience of serving clients across the globe, our customers are enjoying prodigious perks with our Consultation, Customization and Upgradation of salesforce services. Our experts will let you identify where do you stand in the marketplace, what your enterprise needs and what will be your transformation journey map.
Come forward with your idea, if you have any or let us give an opportunity to develop a provoking solution for your enterprise.
Let us know, what you think.